Installer Say It’s Damaged

Damaged Installer for Help Section
Step 1 – Fully Download the Plugin

This indicates that the plugin did not fully finish downloading. Simply re-download it and verify that it has finished downloading before attempting install. Make sure that the download’s file size matches the file size shown on your account’s downloads page.

Step 2 – Unzip using Archive Utility

Make sure to unzip the plugin download using Archive Utility. This unzipping software is default on Apple computers but some users do download other unzipping applications.

Step 3 – Download with another Browser

If you are having an issue downloading the plugin reset your internet connection and try downloading the plugin with a different browser.

If your installer issue is not resolved after attempting each of the steps above please submit a ticket or contact our live chat during business hours using the chat icon on the lower right side of the screen.