E-mail Not Validating?
This help page is dedicated to help troubleshoot the e-mail validation.
Step 1 – E-mail Not Validating
When installing a Pixel Film Product you will be asked to validate that product throuhg the e-mail you entered at purchase. If this e-mail is not entered correctly or if the wrong e-mail is being entered, the plugin will not install.
Note that your account email and your validation email are not necessarily the same. Next to each of your downloads you will see the validation email required to be entered during installation. This email cannot be changed after the purchase, however, it does not affect your account. It only serves as a key to validate the plugin on your Mac.
Step 2 – Verify You E-mail
If you are seeing this error we would suggest navigating to your account page on our website. Here is where you not only be able to re-download your products but you will also be able to see what e-mail is tied to that plugin.
Step 3 – Entering in Your E-mail
Once you have verified your e-mail we would suggest simply copying and pasting it from your account page directly into the dialogue box.