yes recently they helped me with some mac applications and the time I saved from their helpful customer service is priceless. Thank you you guys so much.Highly recommended!

Great products! But most importantly really great website with LOTS of videos not only for showcasing the products but in the event you need to troubleshoot you can take ownership of the situation and solve it yourself! Chat support is incredibly helpful! Thank you! I will be buying again!

Chole was great Chole was great! A God sent! Patience, speedy and so kind! She realized I was a little unknowledgeable about things and she took the wheel!

No more trouble with install Had troube with install and they hellep me out fast and profssionaly with easy to follow instructions! Cant wait to use the plu-in!

The live chat was quick and simple The live chat was quick and simple. The person on the other end was very knowledgeable about troubleshooting the product and provided great feedback on the issue that I had. They provided a solution that worked right away. They also provided clear instructions for you to perform the troubleshooting yourself... read moreThe live chat was quick and simple. The person on the other end was very knowledgeable about troubleshooting the product and provided great feedback on the issue that I had. They provided a solution that worked right away. They also provided clear instructions for you to perform the troubleshooting yourself so that if you probably do run into the issue again, you can fix it on your own. All in all, great service! read less

This is easily a 5 star company This is easily a 5 star company. I have not seen any other provider who is so fast to respond to technical supportive issues. Not that I had any serious issues to begin with, but I needed a little help with one of the installs and they were super fast... read moreThis is easily a 5 star company. I have not seen any other provider who is so fast to respond to technical supportive issues. Not that I had any serious issues to begin with, but I needed a little help with one of the installs and they were super fast as assisting me. I cannot recommend them enough. Thanks guys! read less

As a professional editor and producer for over 15 years, I find Pixel Film Studio plugins essential to my workflow. I can now add every visual effect, title, animation, tracker, or color grade without leaving Final Cut! The time saved is well valued given the great prices for these plugins

amazing amazing! their products are super easy to use and when I ended up missing something as part of an install the chat agent personally collected everything for me while I waited. I haven't had A++++ service like that in a long time. Lifelong customer here!

One of the best experiences I have had… One of the best experiences I have had online! New to the program, the customer service representative took the time to help me with ALL of my questions. Excellent service!

Had trouble installing the FCPX tracker. Used the live chat and problem was resolved within 10 minutes. Great service!

After using the freeware from pixel film studios, I went for purchasing a premium plugin since I found a better deal on the one I was looking. But it was not working initially some folder structures where not correct. Thanks to Pixel Support Engineer who not only helped me to... read moreAfter using the freeware from pixel film studios, I went for purchasing a premium plugin since I found a better deal on the one I was looking. But it was not working initially some folder structures where not correct. Thanks to Pixel Support Engineer who not only helped me to fix the problem but also gained back me on the products. I would definitely refer these plugins to my friends and even now, I can support my friends if any issues. Thank you for the Support Engineer read less

I saw this plugins on youtube and I bought auto track plugin then I update my final cut pro. After than update my plugins didnt work. It was like death to me.Customer service solved the problem about my plugin very quicklyGreat service, great add-on. Thank you so much!

I love the effect I love the effect, so easy.. Drag and drop and your done. I recommend you try it out for yourselves, you won't regret it.

Great Products- Great Service I have been using Pixel Film Studio plugins for more than 5 years. They have an amazing collection of products and great support. I had a problem figuring something out, tech support gave the answer and using their products makes my experience with Final Cut so much better!!!

I am somewhat new to FCPx and needed… I am somewhat new to FCPx and needed the Magnifier 2. Due to permissions and settings on my Mac and FCP ver it didn't install properly. I contacted support via the WebChat. These services normally frustrate me and end poorly; However not this time and not with Pixel Film Studios!Their... read moreI am somewhat new to FCPx and needed the Magnifier 2. Due to permissions and settings on my Mac and FCP ver it didn't install properly. I contacted support via the WebChat. These services normally frustrate me and end poorly; However not this time and not with Pixel Film Studios!Their chat support is AMAZING! Like normally chat support makes me so mad but yours actually works. FIXED!!!!!They walked me through some fairly technical stuff that I normally wouldn't attempt and it works!I AM AMAZED AND LOVE THEIR TECH SUPPORT! read less

Astonishingly good service!!! I cannot praise Pixel Film Studios enough! Not only are their products top quality (I use them in FCPX) but their video tutorials are way up there too. As for their tech support... THAT is in a league of it's own... I was very sceptical when I fist went to... read moreI cannot praise Pixel Film Studios enough! Not only are their products top quality (I use them in FCPX) but their video tutorials are way up there too. As for their tech support... THAT is in a league of it's own... I was very sceptical when I fist went to use it as it is either by chat or email (no phone) but having used the chat 3 times now (as of Jan 2021) I have to say they are astonishingly good!!! Patient, polite & bang on with the technical know-how. The praise goes to 11 here folks - and this is NOT Spinal Tap!!! read less

The best customer service I have had in a long time. I looked online for some kind of a solution to my issue for probably about four hours before finally contacting Pixel's customer service about my issue. They resolved it in about 10 mins. I would certainly recommend reaching out... read moreThe best customer service I have had in a long time. I looked online for some kind of a solution to my issue for probably about four hours before finally contacting Pixel's customer service about my issue. They resolved it in about 10 mins. I would certainly recommend reaching out to anyone that is running into issues. read less

Super rare experience, so great, so thankful! As a frequent online shopper, I know and understand all too well the trade-off of good customer service for a quick, non-personal yet convenient online shopping experience. Pixel Film Studios is one of those rare online software companies where you can actually receive great products and great post purchase customer... read moreAs a frequent online shopper, I know and understand all too well the trade-off of good customer service for a quick, non-personal yet convenient online shopping experience. Pixel Film Studios is one of those rare online software companies where you can actually receive great products and great post purchase customer service LIVE! At first I didn't even realize they had customer service, I thought it was just a situation of when you buy something you're kinda on your own. But when I had some red screen issues/glitches with some of their software I went to their website for help, and WHAT DO YOU KNOW! Live chat support!My tech person Chloe was super helpful and patient. She ended up just saying hey, instead of you trying to figure out everything yourself with my instructions let me just setup an appointment for a screen-takeover with you so I can take care of it for you myself. Scheduled the appointment, she did her thing and WALLA... it was fixed at no additional cost.That was a super rare experience, so great, so thankful...I thought I was done for with that issue. I'll be back, you guys have a forever customer! 🙂 read less

My go-to for FCPX Plug-ins My go-to for FCPX Plug-ins! They have consistently provided help when I've had tech issues, which for this newbie is a lot! It helps that they are happy and personable too. I would recommend them many times over. THANK YOU PFS!

Great customer service when any problem arises. I'm always upgrading FCPX when available and sometimes this makes the plug-ins crash, at times I can figure it out on my own, but when I can't, it's good to know Pixel Film is just a click away and know exactly where I... read moreGreat customer service when any problem arises. I'm always upgrading FCPX when available and sometimes this makes the plug-ins crash, at times I can figure it out on my own, but when I can't, it's good to know Pixel Film is just a click away and know exactly where I went wrong to help me have them run smooth again. Thanks guys! read less

Hello, this was my first time using the CHAT of Pixel Film and it is ABSOLUTELY INCREDIBLE!!THANKS SO MUCH!!

I get a lot of plug-ins from Pixel Film Studios and they have very good customer support. Easy to reach and helpful until my problem is solved. Can't ask for more than that.

They're customer service was great They're customer service was great. I had a problem and it was solved in 10 minutes.

THE BOMB DOT COM!!! Pixel Films products are always great and when I run into issues, their tech team has me up and running before I know it. Service like that is AWESOME especially when you are someone like myself who likes to work fast and get stuff DONE!!! Thanks so much PFS!!!! <3

Re Connecting Plug Ins after OS upgrade After Apple made me update to Big Sur my plug ins wouldn't work in FCPX. After initially being very frustrated that it wouldn't work I got onto the chat and they helped me through it. All works and all good. Thanks a lot 🙂

Patient and Helpful Support After I download a plug-in for Final Cut, it wouldn't install correctly. Even general tutorials didn't give me the information I needed to make it work. I contacted Pixel Film Studio's support staff and they were helpful and patient as I asked questions and took the time to follow their... read moreAfter I download a plug-in for Final Cut, it wouldn't install correctly. Even general tutorials didn't give me the information I needed to make it work. I contacted Pixel Film Studio's support staff and they were helpful and patient as I asked questions and took the time to follow their detailed instructions. My plug-in is now working just as it should. read less

downloaded ProDicator Target downloaded ProDicator Target but couldn't get it to work ... turned out my Plug-Ins folder was missing. After 5 mins of online chat with service , they helped me configure the folders properly and I was up and working straight after a new install. Good job!

Pixel Staff is always quick and fast Pixel Staff is always quick and fast. Very patient and tolerate many easy questions, that many don't know about (just yet). I love them.

Love Pixel Studio Plugins Love Pixel Studio Plugins. Easy to use and if you have any issues, customer service is quick and friendly! Lots of fun plugins to choose from. Perfect for any YouTuber looking to add something extra to their videos!

5 Stars! great apps - great job!

I have been using PFS plugins since 2017 and have yet to have any issues with plugins. They are always bringing in new items that make my editing style improve. The customer support has quick responses and there are so many self help tools available. The plugins are user friendly... read moreI have been using PFS plugins since 2017 and have yet to have any issues with plugins. They are always bringing in new items that make my editing style improve. The customer support has quick responses and there are so many self help tools available. The plugins are user friendly and most importantly high quality. read less

they support me speedy and kindly

Recently I ran into trouble using one of the plugins from Pixel Film Studio (ProText Volume 8) when stacking animations on top of one another. I tried all methods on their site as well as forums, but couldn't improve the speed of FCPX. I contacted their customer support, which couldn't... read moreRecently I ran into trouble using one of the plugins from Pixel Film Studio (ProText Volume 8) when stacking animations on top of one another. I tried all methods on their site as well as forums, but couldn't improve the speed of FCPX. I contacted their customer support, which couldn't have gone smoother. The agent quickly came online, asked a few questions, diagnosed the issue and instantly improved the quality of the plugin and my ability to seamlessly navigate the timeline. I own a few plugins but Pixel Film Studios and look forward to building my collection! read less

Truly fantastic support team and products. I got my plugins just for two days, and I am ran into tons of problems due to my lacking of experiments of video making. The support team got me an appointment with developer next day. Took the guy just an hour to get... read moreTruly fantastic support team and products. I got my plugins just for two days, and I am ran into tons of problems due to my lacking of experiments of video making. The support team got me an appointment with developer next day. Took the guy just an hour to get me, a fishing hunting guide to make all those magic charges with my footage. Now I have colour tuned zoomed and auto followed footage of me shot the Moose. I am very happy man now. If you got into this new, you got to try those plugins. read less

Their live chat was very helpful and patient!

Agent was helpful and took time to… Agent was helpful and took time to search the problem and was able to pinpoint the issue.

My red screen problem was solved… My red screen problem was solved instantly on the first shot! Appreciate the prompt and professional help!

Amazing support team I am very new to this video making, and for the moment trying everything I can to avoid adobe now. (no money for it). I got bit of difficult to use the Zoom plugin due to my ultra wide monitor, and Pixel Film hooked me up with a developer next... read moreI am very new to this video making, and for the moment trying everything I can to avoid adobe now. (no money for it). I got bit of difficult to use the Zoom plugin due to my ultra wide monitor, and Pixel Film hooked me up with a developer next day, solve all my problems within 30 mins. best support team ever ! very capable and the patient. I got worry free to carry on with other plugins they develop. read less

Just bought the stabilizer plugin Just bought the stabilizer plugin - had some issues getting it installed - support was very responsive and helpful. Had it working properly in no time. Thanks!

Very great company, Tech support is immediate (as long as you contact within their business hours)
And they are very helpful!!!
Highly Recommend!!

Great technical support. I purchased a product for Final cut and faced a problem with installing it on my laptop. The Pixel Films assistant was available in the chat and made all efforts to help me solve the problem fast and efficient. Super happy !!

was having problems installing but support was great with helping.

Always my first step Pixel Films is always my first choice for something a bit different to liven up an edit. Products are solid and support has been great.

I had a couple of problems.. I had a couple of problems... mostly caused by operating system updates, software updates, etc. They were very responsive, helpful, and solved my problem within a short period of time. I recommend their company, and their customer service!

Super fast response I skipped the bot and went straight to the real human support. The response was super fast, and the agent I was talking to had my issue resolved in about 2 minutes by pointing me to the correct tutorial video on their site. Nice job, guys!

I have loved all of the plug ins I have purchased through Pixel Film Studios. HOWEVER..... I just purchased a new M1 MacBook Pro and I was disappointed to learn none of the plugins I have purchased work on the new MacBook Pro. There’s a message buried deep in the... read moreI have loved all of the plug ins I have purchased through Pixel Film Studios. HOWEVER..... I just purchased a new M1 MacBook Pro and I was disappointed to learn none of the plugins I have purchased work on the new MacBook Pro. There’s a message buried deep in the website that says they will be updating plugins to be compatible with the new M1 chip but I still haven’t seen any progress... Would love to give them more business because I do love their products. But alas... Nothing yet. read less

I like how helpful and professional Pixel Film Studios were with me! They solved any questions, I had. Great company!

I used there Audio Visualizer program for my podcast and I absolutely love it. I am a very impatient person but they were extremely helpful and nice and helped me get set up and after I updated my computer the program didn't work so they walked me through the quick... read moreI used there Audio Visualizer program for my podcast and I absolutely love it. I am a very impatient person but they were extremely helpful and nice and helped me get set up and after I updated my computer the program didn't work so they walked me through the quick and easy process to get it working again and I love it. great product and great customer service. read less

Pixel Film Studios has a lot of great products and their support team is very friendly and helpful.

So amazing always helpful. Helped me find a plug in I was searching for for months

This company is really good company and have many great final cut pro plug in. Best customer service ever! 🙂

My Agent Probably the BEST service I have EVER received! Super patient! The Agent made a first-time customer a LIFE LONG Customer!! THANK YOU!!!!

New to Final Cut Pro - and this is the way to go! I'm a relatively new user of FCP, so when I saw some of the product that Pixel Film Studios offers I was excited. Of course, some of them can be tricky, so when I contacted customer support, I got the direction and information I needed through the chat. With their... read moreI'm a relatively new user of FCP, so when I saw some of the product that Pixel Film Studios offers I was excited. Of course, some of them can be tricky, so when I contacted customer support, I got the direction and information I needed through the chat. With their help, I'm off and running. read less

Best, Easiest, Fastest Best, Easiest, Fastest, Most to-the-point, here-is-exactly-what-you-need and here-is-exactly-how-to-do-that tech instruction I have ever received. Thank you Chloe! I never would have gotten through step 1, let alone 2, 3, and 4 without you! The instructions provided were extremely well researched and templated for fast, easy, and painless direction. The help... read moreBest, Easiest, Fastest, Most to-the-point, here-is-exactly-what-you-need and here-is-exactly-how-to-do-that tech instruction I have ever received. Thank you Chloe! I never would have gotten through step 1, let alone 2, 3, and 4 without you! The instructions provided were extremely well researched and templated for fast, easy, and painless direction. The help provided saved countless headaches. Great system guys! read less

Excited to start using the presets Excited to start using the presets, It was a bit complicated to install but the live agent walked me through it, step by step! I suggested voiceover install videos for customers. Happy to be apart of the Pixel Film Studios Family!

GOOD SUPPORT.. GOOD SUPPORT..! Thanks

Great plugin The plugin didn't install correctly but the team were very helpful on the online chat and helped me fix my computer's issue quickly and efficiently! Plugin works great now

I have to say that Pixel Film Studios has thee most awesome customer service! I was so confused only having 7-8 months of experience in editing and not understanding what specs to look for when purchasing a plug-in. Stevie was my helper and Stevie was wonderful! I couldn’t understand how... read moreI have to say that Pixel Film Studios has thee most awesome customer service! I was so confused only having 7-8 months of experience in editing and not understanding what specs to look for when purchasing a plug-in. Stevie was my helper and Stevie was wonderful! I couldn’t understand how calm you can seem on chat. We solved the issue on why one of my plug-ins were causing havoc and come to find out it was my own Graphic card. Thankfully there was a resolve and I am pleased with Stevie’s patience, attention-to-detail and professionalism was appreciated. Thank you a million times Stevie you are excellent and keep giving great service! read less

Customer service was fast and easy Customer service was fast and easy. I am rolling thanks to Pixel!

great job! My issue was resolved quickly and they were very patient with me!

Great Customer service. They were extremely helpful, learning a new program can be a bit overwhelming and stressful because I am very impatient but they helped me set up the program and when it stopped working after I updated my computer they helped me set it up again and I... read moreGreat Customer service. They were extremely helpful, learning a new program can be a bit overwhelming and stressful because I am very impatient but they helped me set up the program and when it stopped working after I updated my computer they helped me set it up again and I love it. read less

A first-time user of Pixel Film Studios… A first-time user of Pixel Film Studios plug-ins. Very excited about the versatility my new titles will give me in my edits. Had some initial trouble installing the plug-in - related entirely to my laptop settings. Customer service live chat agent talked me through what to do and got it... read moreA first-time user of Pixel Film Studios plug-ins. Very excited about the versatility my new titles will give me in my edits. Had some initial trouble installing the plug-in - related entirely to my laptop settings. Customer service live chat agent talked me through what to do and got it solved very quickly - despite the 7hr time difference with me in the UK. read less

Simply the best!! Simply the best!!! Great source of everything you need to Final Cut Pro x along with fantastic customer service attention. I really recommend it.

I love Pixel Film Studios! Great products and even better customer service!

PFS support saved my bacon PFS support saved my bacon! I thought I had lost days of work using their great plugin called ProPatch. Turned out is was a simple issue caused my OS upgrade...but very easily fixed. THANK YOU!! BTW, ProPatch saved me BIG TIME as I had a floating hot pixel in every... read morePFS support saved my bacon! I thought I had lost days of work using their great plugin called ProPatch. Turned out is was a simple issue caused my OS upgrade...but very easily fixed. THANK YOU!! BTW, ProPatch saved me BIG TIME as I had a floating hot pixel in every clip from a day of filming last year with 50 actors...would have been almost impossible to reshoot. ProPatch easily fixed it. read less

Incredible Service! Was having issues with my first Plug In download/install. The support staff could not have been more helpful. They guided me through every small step clearly. couldn't thank them enough! Pixel Film Studio is the best!

Top Notch Support I purchased a plug-in back in May. The project was sidelined for a while and when I returned, the plug-in didn't work. I'm not sure what had changed but I had a feeling I was going to be out of luck using it. I contacted support via chat and received... read moreI purchased a plug-in back in May. The project was sidelined for a while and when I returned, the plug-in didn't work. I'm not sure what had changed but I had a feeling I was going to be out of luck using it. I contacted support via chat and received fantastic help! The agent stayed with me while I tried the provided steps to make sure it worked. The products are great, but the support makes future purchases a no-brainer. Thanks, Pixel Film Studios! read less

Very thorough and helpful Very thorough and helpful. Even for beginner Mac users.

I kept getting red screens constantly… I kept getting red screens constantly after three reinstalls. With Pixel Film Studio's technical support they had me up and running in no time. They were patient and supportive and very detail oriented.

Great Service once I chatted with a live person Took a minute but when the Live person came on they where able to solve my issue.

Helped me fast Helped me fast! After I updated FCPX my ProIntro titles stopped working, got the RED Screen. Website has some great suggestions to fix it, but that still wasn't working. Contacted chat and they helped me fix it ASAP! So helpful and fast. Thanks!

Great customer support service for this newbie The representative was very patient with me and kind. Walked me through the process of FxPlug step by step. I am very happy with the service provided.

Very helpful service Very helpful service. I bought a new mac which most pixel film plug-in's do not run on yet. I wasn't aware of this and purchased a plug-in. Pixel films was very helpful and provided a full refund for my plugin. I will be back to buy more products once they... read moreVery helpful service. I bought a new mac which most pixel film plug-in's do not run on yet. I wasn't aware of this and purchased a plug-in. Pixel films was very helpful and provided a full refund for my plugin. I will be back to buy more products once they run on my computer! read less

Wow!! Wow. There is SO MUCH to choose from. I just purchased and downloaded my first plugin from PFS: lower thirds. There are over *700* of them! Now I'm just browsing their library, figuring out what I need next. Very impressive!

I got stuck and Customer Service helped promptly I got frustrated trying to make a clip work into a title plugin. I reached to the Pixel Film Studios Live Agent Support and patiently got guided to solve my issue. Learned something new and got rid of my frustration. Success! Thank you for you customer service PFS.

Great Customer Service The process of purchasing and downloading my plug-in was simple and easy. I ran into a small snag when installing my plug-in, and customer service was prompt and helped me right away. Very happy customer!

Awesome company Awesome company. Great customer service. Have been using them since 2017. No complaints whatsoever.

Great Customer Service!!! Great Customer Service!!!After updating FCPX to the latest version, I've encountered an unknown error. I struggled to solve it and I contact their support. The support was quick and polite. I solved the error very soon! Thank you for your great plug-ins and awesome customer service! I definitely recommend Pixel... read moreGreat Customer Service!!!After updating FCPX to the latest version, I've encountered an unknown error. I struggled to solve it and I contact their support. The support was quick and polite. I solved the error very soon! Thank you for your great plug-ins and awesome customer service! I definitely recommend Pixel Film Studios' plug-ins, if you use FCPX! read less

It gives life in my vids using FCX It gives life in my vids using FCX, Easy to troubleshoot with the help of chat support. Good stuff!

Extremely happy with the support offered while I was stuck!And generally plugins work rather smoothly.What could Improve:Sometimes usage is not very intuitive. This also might be because I was transitioning from Premier. I am willing to give usability consultation if you need.

Amazing customer service experience. I began a chat to help with an installation problem I was having and the agent took care of it in less than 5 minutes!! This is the only site I go to for FCPX plug ins, simply amazing!

Great easy to use and install products! Solid Customer service too.

Awesome effects and overlays. And amazing service! Will be going back for more of these products.

I recommend Pixel Film Studios to everyone I know using Final Cut Pro. Their applications are affordable and available as bundles as well as more targeted effects, depending on your needs. Their tech support is also incredibly easy to use, it is always a fast and easy process. I love... read moreI recommend Pixel Film Studios to everyone I know using Final Cut Pro. Their applications are affordable and available as bundles as well as more targeted effects, depending on your needs. Their tech support is also incredibly easy to use, it is always a fast and easy process. I love working with them! read less

My Homie Delivered The Instructions I needed, They where very quick to reply and sort my problem.Fortunately this was able to be done during mid project, saving the project from being re-edited.!00% Recommend the Live Chat as they can help you step by step.

Love them, great customer service and theres always so many versatile plugins. You can't go wrong ordering from Pixel Film Studios. I was hesitant as a first time user for final cut pro, but they also provide videos, step by step help on their website so you can also... read moreLove them, great customer service and theres always so many versatile plugins. You can't go wrong ordering from Pixel Film Studios. I was hesitant as a first time user for final cut pro, but they also provide videos, step by step help on their website so you can also learn at your own pace. read less

It is the second time that I resort to the technical service, in both cases the attention has been excellent, with all the disposition to solve my problems. This last time we were able to work on the update in Big Sur, which is already working on this new system.... read moreIt is the second time that I resort to the technical service, in both cases the attention has been excellent, with all the disposition to solve my problems. This last time we were able to work on the update in Big Sur, which is already working on this new system. Thank you read less

The apps are super easy to use and when I did need help, they were responsive and detailed in their assistance - even created a video on the spot to tutor me on how to keyframe. Now, off to buy some more to make others think I am a... read moreThe apps are super easy to use and when I did need help, they were responsive and detailed in their assistance - even created a video on the spot to tutor me on how to keyframe. Now, off to buy some more to make others think I am a future movie editor and producer! read less

Thank you Pixel Film Studio team I have been using the Pixel film studios products for more than an year. I really like all the products I own and it is easy to use, I enjoy the beautiful possibilities on each and every plug in. Looking forward for more plugins to use of Music productions.

Have just bought a plugin and had some issues during installation. Costumer service walked me through and solved it fast and easy. Graeat plugins, best service.